Frequently Ask Questions (FAQ)

Segway Malaysia FAQ



Segway Malaysia is the Authorize Distributor with international Warranty for all our products. Mostly products sold online do not come from Segway Verified Sources. And therefor there is no after sales or warranty provided, Please do contact us for more clarifications.

Segway Malaysia does not provide servicing, repairs or parts to non-Segway Malaysia customers.

Segway Malaysia Products have all the reverent international Safety standards and certifications to ensure Segway Malaysia products are authentic and are built for the international market.

This is because most products sold online are from non-authorize sources which might be selling non-original units, clones or duplicates, without warranty and without after-sales support in the event of any repairs or services.

Segway Malaysia does not service or support non-original Segway Products which are not purchased from us directly

Yes, Segway Malaysia still support original units purchased from us directly after the warranty period has ended. As long the units are purchased from us we can support them.

All Xiaomi products are only sold for Xiaomi market, there is no warranty after sales and spare parts support for these products related to Segway Malaysia

The specifications and performance Xiaomi products are very low compared to the original Segway Products which are sold worldwide.

Segway Malaysia products come with an IP54 International standard water resistance. However, this does not mean its waterproof. It is not recommended riding in heavy rain conditions or flooded area. All our products can drive on wet surfaces and do try to avoid puddles or water.

It is recommended to download the application as certain products do require activation using the application. The application is available in Android or Apple platforms. Configurations on lighting, speed, and security are available for customization of certain Segway Products. Do contact us at 013-272999 for more information. 

All products purchased from Segway Malaysia have free delivery around the Klang Valley

Please do follow on www.segway.com.my we will always update our events, promotions, and discounts in our online shop.

Yes we have a showroom and service center it’s located in

NO 7-2, Jalan Simfoni 1,
Balakong
43300 Seri Kembangan

Alternatively please just type “Segway Malaysia” in Waze or google maps it will guide you to our service center and showroom.

No, Xiaomi is just an investor in the Segway Company. Xiaomi does not own Segway and does not interfere with Segway products. Products which Xiaomi produces are not the same with Segway and have lower or different specifications.

Segway Malaysia FAQ



For the assembling procedures of Segway Products, please strictly refer to the Instruction Manual located in all Segway Malaysia products. Please do contact us if more assistance is required. Our contact details are available at www.segway.com.my

Segway Malaysia provides onsite maintenance service on most cooperate products. If the products are purchased from Segway Malaysia. We will require the receipt of purchase before any maintenance can be perform on any Segway Malaysia Products. Each Segway Malaysia products come with a user manual detailed maintenance terms and the contact information of maintenance and service of your device.

 There’s the maintenance effective date and the contact information of the vendor signed by your vendor on each maintenance card, the items as above could be referred if the maintenance service is needed.

Segway is a brand independently developed and manufactured in united states of America USA with the collaboration of china, a completely independent intellectual property right and own technology. Compared with imported brands, it has great advantage on price, but its quality and service can be completely comparable with imported brands.

Segway is the world leader in technological and fashionable devices for riding instead of walk in the world, driving which can give you the feeling of cool and flexible. Segway Devices can do in-site 360°rotation, can shuttle and turn in a very small space.

All our devices from Segway Malaysia comes with different speed variations, please contact Segway Malaysia at www.segway.com.my and we can explain to you all the different range of products speed variations.

Since 2019 Segway Malaysia product range has increased tremendously. Each product model will have a different charging time and charging device. Please contact us at 012-3272999 for more information.

All Segway Malaysia can run above 20 kilometers per charge. However Segway Malaysia products have devices which can run until 60 kilometers per charge. Contact us to know more about Segway Malaysia Product range.

Segway Malaysia the driver’s height should be no less than 1.40m and no more than 2.1m. The taller or shorter may affect the security. The standard equipped operation bar of Segway fits drives of the height 1.6~1.9m. If your height is lower than 1.6m or higher than 1.9m, we suggest you choose our small-sized or big-sized operation bars (users can choose the operation bar and it should be bought individually).

With the latest range of products Segway Malaysia also have products which are suitable for kids to ride along their parents. Please do contact us to find out more.

Seen from the design, processing and actual performance, Segway products are safe enough for daily driving. But there may be some security risks if use it exceeding the design requirements. Please drive strictly following the content in the chapter of safe driving guide in the Instruction Manual and wear safety gear to protect the safety of you and others to the maximum extent in this way.

  • Get to know and comply with local laws and regulations
  • Put on the safety gear before driving, including helmet, knee pads, palm pads, and elbow pads.
  • Check whether it is charged to avoid long-distance running when the electric quantity is less than 60%.
  • Check the basic condition of Segway, including whether any exposed parts are loose, lost, or damaged, whether it sounds or the alarm sounds when driving.
  • Keep yourself in a good state before driving, please don’t drive after drink.
  • Please don’t drive in the places where are not suitable for driving, such as deep holes, cracks, slopes of more than 20 degrees, poundings with the depth of more than 3cm, etc.
  • Pregnant women, patients with heart diseases, personnel with limited capacity are forbidden to drive, it is forbidden for two people or more to drive one at the same time, and children under the age of 14 should drive Segway accompanied by guardians.

For the question about agents to join, please consult online, via phone or use our enquiry form.

Segway Products only provides one type of standard matched colors: matte silver+ porcelain white+ semi-translucent blue and many other colors. If you want to change the color, please choose and buy the color suite individually. If customized coating and configuration in large volumes are needed, please consult with the sales personnel of Segway Malaysia.

Segway Malaysia has configurations for options include external charger, standby battery, vehicle headlamps, fenders, car ladder, side luggage racks and trunks, and all kinds of tires and gears. Contact Segway Malaysia to get more information in regarding to configuration or devices.

We firstly recommend you to use high pressure air (the air pump blows) to clean Segway machines, you cannot water to spray-wash the surface of Segway Machine. Use a wet towel or cloth to wipe all Segway machines are recommended (Note: don’t use the high pressure water torch in the carwash to spray-wash; it may cause malfunctions in Segway.) If the plastic surface of Segway is scratched, you can directly use the fine sand paper to polish and make it be bright as new.

It depends on which Segway device is purchased, Common people generally need 1~3 minutes to master riding Segway Cooperate machines, Segway scooters, and many more, however with the latest product range it might take one day or more to learn Segway One devices. It does depend on the device purchased from Segway Malaysia

 

Please read the Segway Product Manual carefully before operating it with the guidance of the disk and accompanied by others. If you rent Segway in scenic spots, please read the Safety Notice and accept the guidance of the coach on scene. We believe you can master and be skilled in driving Segway soon.

Segway Malaysia, according to the laws and regulations of Malaysia, is managed as non-motor vehicle. So it needn’t to be licensed, but it is forbidden to drive Segway Malaysia scooters and other devices into motorway and the highway.

Segway main core technologies are: dynamic balance technology, natural attitude control technology, dual-redundancy hot backup security technology. Around those core technologies, we have a number of patents and software copyrights.

No, it can’t, it can only run on the non-motorized vehicle lane, or small roads with low amount of vehicles traveling on it.

Segway Inc. has Different core technologies and safety performances lead to different prices meanwhile bring huge differences in product performance, driving experience, and security. Compared to its competitors Segway is the leader for transportation devices in the world. Please have a trial in driving and feeling all the products and compare by yourself for the most meaningful reference.

Due to the high volume of unauthorized imports available in the market, we could not identify which specifications of the unit are. Adding to this, there are many duplicate Segway Products available in the market which cannot be fixed even with our original parts. The original parts will only work with our original machines purchased from Segway Malaysia Sdn Bhd at 012-3272999

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